Phone Banking Officer – ICICI Bank Operation Jobs

Join ICICI Bank as Phone Banking Officer in Operation Department, ICICI bank is currently hiring candidates for multiple locations like Guwahati, Chennai, Indore, Hyderabad, Thane etc, refer below details to submit job application for ICICI Bank Operation Jobs

Position Title:  Phone Banking Officer

Business Group: Phone Banking, Operations Group

Grade : Officer/ Senior Officer 

Experience Range: 0-4 years

Background: ICICI Bank Phone Banking offers a number of facilities, which enable the corporate customers to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs. 

Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.

Roles & Responsibilities: 

• Handling and resolving customer complaints/ queries over phone
• Providing customers with relevant product and service information
• Cross selling various banking products to customers over phone

Key skills:

• Fluency in spoken English & Hindi language
• Open to work in rotational shifts

Competencies:

•  Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
•  Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)

Qualification & Experience:

• Graduate with 0 to 4 years of experience.

To apply ICICI Bank Operation jobs visit here

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